Terms and Conditions

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Terms and Conditions

LSB Online Banking Service Agreement

This Agreement describes your rights and obligations as a user of the Personal Online Banking Service ("Online Banking") as provided through the website of Laconia Savings Bank (the "Bank"), www.laconiasavings.com. It also describes the rights and obligations of the Bank. Please read this Agreement carefully. By choosing to use Personal Online Banking, you agree to comply with the terms and conditions of this Agreement, and any subsequent changes that become effective in such terms and conditions. If you do not agree with the terms and conditions, you may not use Personal Online Banking.

The following definitions apply in this Agreement:

"Access ID" is a unique user code that you select when you first sign on to the service.

"Online Account" is any account you have at the Bank which is accessible through Personal Online Banking.

"Payment Account" means any checking Online Account at the Bank that was established primarily for personal or household purposes, from which you will be conducting Personal Online Banking transactions.

"Password" is the temporary code provided to you by the Bank for use during the initial sign-on process, and the code you personally must select that establishes your connection to Personal Online Banking.

Time of day references are to Eastern Standard Time or Eastern Daylight Time, as applicable.

"We," "us" and "our" refer to the Bank.

"You" and "your" refer to a Bank customer who is an owner of a deposit account at the Bank and who registers to use Personal Online Banking.

Access to Services

You may access your Online Accounts through the Internet using your Access ID and your Password. When you log into Personal Online Banking on the laconiasavings.com website you are agreeing to the terms of this Agreement and to the electronic delivery of this Agreement.

Use of your Access ID and Security Password

Your Access ID, in combination with your Password, is your access identification to Personal Online Banking and authenticates you to us when you use Personal Online Banking. We will provide you with a temporary Password for use during the initial sign-on. Then, for security purposes, you are required to change your Password to one that you personally select and that is unknown to us, during the initial sign-on process. You determine what Password you will use and the identity of your Password is not communicated to us. You can change your Password at any time by selecting the "Change Password" option in Personal Online Banking. You agree that we are authorized to act on instructions received under your Password. After three (3) unsuccessful attempts are made to use the system, you should contact us to have your Password reset and to obtain a new temporary Password. You agree to assume responsibility for all transactions up to the limits allowed by applicable law. You agree to assume responsibility for any transactions conducted by other persons to whom you have given your Access ID and Password.

Lost or Stolen Password

If your Password has been lost or stolen, call the Bank's Customer Service Center immediately at 1-800-832-0912, 8:00 a.m. to 6:00 p.m. Monday through Friday, and 8:30 a.m. to 12:30 p.m. on Saturdays. An automated voice recording system is available for your use when calling at times other than during the posted hours for the Customer Service Center.

If your Password has been stolen, telephoning is the best way of keeping your possible losses down. You could lose all the money in your Online Accounts (plus your maximum overdraft line of credit). If you tell us within two (2) business days, you can lose no more than $50 if someone used your Password without your permission. If you do NOT tell us within two (2) business days after you learn of the loss or theft of your Password, and we can prove we could have stopped someone from using your Password without your permission if you had told us, you could lose as much as $500. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.

Banking Transactions with Personal Online Banking

The following Personal Online Banking transactions may be performed:

Funds Transfers. You may use Personal Online Banking to perform funds transfers from your checking or statement savings Online Accounts to other checking or statement savings Online Accounts. You may also transfer from your checking or statement savings Online Accounts to make loan payments. Note: This Agreement imposes no restrictions on the number of transactions from Online Accounts or the amounts that may be transferred, but certain limits and restrictions on the frequency of transfers may be applicable with respect to the particular types of accounts subject to this Agreement, particularly savings accounts. If you need further information regarding restrictions on your Online Accounts, please request a copy of the restrictions using our "Contact Us" link on this website, calling our Customer Service at 1-800-832-0912, or refer to the disclosure documents you received at the time these accounts were established.

Balance Inquiries. You may use Personal Online Banking to check the current balance and other account information on deposit accounts and loan accounts.

Bill Payments. You may use Personal Online Banking to direct payment from your Payment Account to businesses or individuals that you wish to pay.

Customer Service. To contact us using the Internet, use our |Contact Us| link on this website using your Internet browser. All information you send using this link is protected by our encryption and security standards. To protect your security, please do not use e-mail because standard e-mail messages are not protected with encryption and security measures.

New services may be introduced for use with Personal Online Banking from time to time. We will notify you of the existence of these new services by placing information on this website. By using these services when they become available, you agree to be bound by the rules posted to our website that will be made available to you concerning these services.

Personal Online Banking Bill Payment Service

Through the Personal Online Banking Bill Payment Service ("Bill Payment Service"), you can pay bills from your Payment Account to businesses that generate a bill or invoice for products or services provided to you, or individual payees that have an address we can verify.

There is no fee for using the Bill Payment Service.

The "Payment Date" is the date you enter into Personal Online Banking when setting up a bill payment. You may set up single payments and recurring payments. A single payment is a payment to be made to a payee one time. Recurring payments are payments for a fixed amount made to a single payee at recurring intervals (e.g., weekly, semi-monthly, monthly, quarterly, semi-annually, or annually).

All payments you make will be deducted from the Online Account that you designate, which becomes the Payment Account. Any payments you wish to make through Personal Online Banking must be payable in U.S. dollars to a payee located in the continental United States. Payments for time-sensitive payees will be your sole responsibility if delayed or improperly processed or credited. We reserve the right to restrict types of payees to whom payments may be made using Personal Online Banking from time to time. You should not use the Bill Payment Service to make payments to settle securities purchases, the IRS or other tax payments, or court ordered payments.

Funds must be available in your designated Payment Account on the scheduled Payment Date. After funds are withdrawn to make a payment, we may make the payment either by transferring funds electronically to the payee or by mailing the payee a check. The Payment Account is debited on the Payment Date, which will be earlier than the date the payment is received by the payee. If the Payment Date falls on a non-business day (e.g., Saturday, Sunday or holiday), the payment will be sent on the next business day.

If your Payment Account does not have sufficient available funds to make a payment on the day a payment is scheduled, we will try to complete the payment on each of the next two business days. If there are still insufficient funds on the third attempt the payment will be canceled and no further attempt will be made by the Bank to make the payment. The Bank shall have no obligation or liability if it does not complete a transfer or payment because there are insufficient available funds in your Payment Account to process a transaction. In all cases, you are responsible for either making alternate arrangements for the payment or rescheduling the payment through the Bill Payment Service. In the case of recurring payments, only the payment currently scheduled will be canceled. Recurring payments scheduled for future dates will not be affected.

You should schedule payments in advance to provide at least seven (7) business days before any payment due date (that is, the due date shown on your invoice or provided in your agreement with the payee, not taking into account any applicable grace period). If you do not, you will be fully responsible for all late fees, finance charges or other action taken by the payee. You should schedule a payment to a new payee at least ten (10) business days before any payment due date, to allow us time to set up the payee and verify information about your account with the payee.

If the Personal Online Banking session during which you schedule a payment or transfer ends by 6:00 p.m., the Bank will be considered to have received it on that day. Otherwise, it will be considered received the following business day. For all entries made using Personal Online Banking, the time recorded by the Personal Online Banking service controls.

The Bank will not be liable in any way for delays in mail delivery, for changes to the payee's address or account number (unless you have advised us of the change sufficiently in advance), for the failure of any payee to correctly account for or credit the payment in a timely manner, or for any other circumstances beyond the control of the Bank.

You may cancel or change a payment using the Bill Payment Service. Payments must be changed or canceled using the Bill Payment Service prior to 6:00 p.m. on the business day the transaction is scheduled to be made. If you order us to stop one of these payments three (3) business days or more before the payment is scheduled, and we do not do so, we will be liable for your losses or damages. If you ask us to cancel a payment after it is issued and we agree to do so, we will charge you a stop payment fee to stop the bill payment. Stop payment orders, whether oral, written, or electronic, will be in effect for a period of (6) six months. If requested by the Bank, you will confirm any stop payment order in writing. After (6) six months, any stop payment order will terminate and must be renewed to continue in effect. The Bank may pay any item that is presented following the lapse of any stop payment order. The Bank is responsible only for exercising ordinary care in processing and sending payments upon your authorization in accordance with this Agreement.

Statements

You will continue to receive your regular account statements. If your statement shows transfers that you did not make, notify the Bank immediately by calling our Customer Service Center at 1-800-832-0912, or by writing us at:

Laconia Savings Bank
Customer Service Center
62 Pleasant Street
Laconia, NH 03246

If you do not notify the Bank within sixty (60) days after such statement that you question was mailed to you, you will not recover any money lost which would not have been lost if the Bank had been notified in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.

Errors and Questions

In case of errors or questions regarding a Personal Online Banking or Bill Payment transaction, call our Customer Service Center at 1-800-832-0912, or write us at:

Laconia Savings Bank
Customer Service Center
62 Pleasant Street
Laconia, NH 03246

We must hear from you at the specified telephone number or address no later than sixty (60) days after we sent you the first statement on which the problem or error appeared. We will need:

Your name and account number.

A description of the error or the transfer in question, and an explanation concerning why you believe it is an error or need more information.

The dollar amount of the suspected error.

The date on which it occurred.

If the report is made orally, we may require that you send the complaint or question in writing within ten (10) business days from your initial contact. We will notify you with the results of the investigation within ten (10) business days and will correct any error promptly. If more time is needed, however, we may, at our sole discretion, take up to forty-five (45) days to investigate a complaint or question. If this occurs, we will credit your account within ten (10) business days for the amount you think is in error. This will allow you to use the money during the time it takes us to complete our investigation. If your complaint or question is not received in writing within ten (10) business days from your original contact, we may not credit your account until the investigation is completed.

If we determine that no error occurred, we will send you a written explanation within three business days after the investigation is complete. You may request copies of the documents that were used in the investigation.

Limit of the Bank and Other Providers' Responsibility

The Bank agrees to make reasonable efforts to ensure full performance of Personal Online Banking. We will be responsible for acting only on those instructions sent through Personal Online Banking that are actually received, and cannot assume responsibility for malfunctions in communication facilities not under our control that may affect the accuracy or timeliness of messages you send. We are not responsible for any losses or delays in transmission of instructions arising out of the use of any Internet Service Provider providing your connection to the Internet or caused by any browser software or for any losses should you give us incorrect instructions, or if your payment instructions are not given sufficiently in advance to allow for timely payment or delays in mail service.

Any information you receive from the Bank or other information providers is believed to be reliable. However, it can only be provided on a best-efforts basis for your convenience and is not guaranteed. The Bank is not liable for any deficiencies in the accuracy, completeness, availability, or timeliness of such information, or for any investment or other decision made using this information.

Neither the Bank nor other information providers are responsible for any computer virus or related problems that may be attributable to services provide by any Internet Service Provider. You are responsible for obtaining, installing, maintaining, and operating all computer hardware and software necessary for performing Personal Online Banking. The Bank will not be responsible for any errors or failures from the malfunction or failure of your hardware or software.

Our Liability Responsibility to Our Customers

The Bank will be responsible for your actual losses if they were directly caused by our failure to complete a Bill Payment on time or in the amount requested.

However, we will not be responsible for your losses if:

through no fault of ours, you do not have enough available funds in your account to make the transfer;

if circumstances beyond our control (e.g., fire, flood, power outage, telecommunications outages, equipment or technical failure or breakdown) prevent the transfer, despite reasonable precautions that we have taken;

there is a hold on your account, or if access to your account is blocked in accordance with banking policy or is subject to legal process or other encumbrance that restricts the transfer;

your transfer authorization terminates by operation of law;

you believe someone has accessed your accounts without your permission and you fail to notify us immediately;

you have not properly followed the scheduling instructions on how to make a transfer as included in this Agreement;

we have received incomplete or inaccurate information from you or a third party involving the account or transfer;

if the U.S. Postal Service causes a delay; or

if you default under this Agreement, a Deposit Account Agreement, a credit agreement, or any other agreement with us, or if we or you terminate this Agreement.

There may be other exceptions stated in this Agreement and in other agreements with you. In no event shall we be liable for damages in excess of your actual loss due to our failure to complete a transfer, and we will not be liable for any incidental or consequential damages. If any of the circumstances listed above shall occur, we shall assist you with reasonable efforts in taking appropriate corrective action to reprocess the transactions that may not have been completed or to correct incorrect transactions that have been processed.

THE LIMIT OF THE BANK'S LIABILITY SHALL BE AS EXPRESSLY SET FORTH HEREIN. UNDER NO CIRCUMSTANCES WILL THE BANK BE LIABLE IN CONTRACT, TORT, OR OTHERWISE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER OR NOT FORESEEABLE. BY CONSENTING TO USE PERSONAL ONLINE BANKING, YOU AGREE TO WAIVE ANY AND ALL RIGHT TO ANY OF THE AFORESAID, AND YOU ACKNOWLEDGE THAT THE LIMIT OF YOUR REMEDY IS AS OTHERWISE EXPRESSLY SET FORTH HEREIN.

Electronic Mail Communication

Messages you send to us or receive from us sent over the Internet using e-mail do not meet our security and encryption standards. Therefore, you should not send us any confidential information using e-mail. Instead, use our |Contact Us| link on this website. We will not use e-mail to contact you with personal or confidential information.

Other Agreements

In addition to this Agreement, you and the Bank agree to be bound by and comply with the requirements of the agreements applicable to each of your Online Accounts. Your use of Personal Online Banking and Bill Payment Service is your acknowledgment that you have received these agreements and intend to be bound by them. You should review other disclosures received by you when you open your accounts at the Bank, including the charges that may be imposed for electronic funds transfers or the right to make transfers listed in the fee schedules accompanying those disclosures and the fee schedule at the end of this Agreement. If you need copies of these agreements, please contact Customer Service either through our website or at 1-800-832-0912. We will automatically deduct the fees related to this Service from your primary account each month.

Modifications to this Agreement

We reserve the right to modify the terms and conditions of this Agreement from time to time. You will be alerted to modifications to this Agreement on our website. If these modifications have an adverse impact on you, or if we are required by applicable law or regulation, we will send you written notice about the change at least (30) thirty days prior to the effective date of the modification. If modifications are made for security purposes, they may be implemented without notice.

Terminating this Agreement

We reserve the right to terminate this Agreement and your use of Personal Online Banking in whole or in part at any time without prior notice. You also may terminate your use of Personal Online Banking by calling our Customer Service Center or by writing to us. To cancel Personal Online Banking and/or Bill Payment Service, you must notify us by one of the following methods:

By initiating a customer inquiry through our website

By calling our Customer Service Center at 1-800-832-0912

By writing a letter and sending it to the following address:

Laconia Savings Bank
Customer Service Center
62 Pleasant Street
Laconia, NH 03246

Disclosure of information to Third Parties

We may share your account or transfer information with third parties. For a full explanation, please review our Privacy Policy. Consistent with our Privacy Policy, we may disclose information to third parties about your account or the transfers you make:

Where it is necessary for completing transfers, or

If permitted by law, in order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant, or

If permitted by law, to comply with government agency or court orders, or

If you give us written permission.

Governing Law

This Agreement is governed by the laws of the State of New Hampshire and applicable federal law.

Fee Schedule

We will not charge you for accessing Personal Online Banking to view account activity or to conduct transfers between your Online Accounts or to make payments on loans held by the Bank.